Your Privacy Matters to Us

At The Green your comfort and trust mean everything to us — not just when you’re staying here, but also when you share your personal details with us. We take your privacy seriously and are committed to keeping your information safe and secure.

What We Collect

When you make a booking or get in touch with us, we may ask for

  • Your name and contact details (like your email and phone number)

  • Payment information (handled securely through trusted providers)

  • Booking details and any special requests you’d like us to know about

We only ask for the information we genuinely need to make your stay as smooth and enjoyable as possible.

How We Use Your Information

We use your information to:

  • Confirm and manage your booking

  • Communicate with you about your stay

  • Provide the best possible service while you’re with us

  • Meet any legal or safety requirements

  • (If you’ve chosen to hear from us) send you occasional updates or offers

You’re always in control — and can ask us to stop sending marketing messages at any time.

Keeping Your Information Safe

We use secure systems and trusted partners to protect your data. Only authorised staff and service providers who help us run the hotel (such as our booking or payment systems) can access it, and they must keep it confidential.

How Long We Keep Your Information

We keep your personal details only for as long as we need to — usually to meet legal requirements or to make future bookings easier for you.

Your Rights

You have the right to:

  • See the information we hold about you

  • Ask us to correct or delete your details

  • Withdraw consent for marketing

  • Raise any concerns about how your data is handled

If you’d like to do any of the above, just get in touch.

Contact Us

If you have any questions or concerns about your privacy, please contact:

Email: admin@thegreenbb.co.uk

Telephone: +44 (0) 1225 261440

Address: The Green, Wingfield, Trowbridge, Wiltshire, BA14 9LE

If you’re ever unhappy with how we’ve handled something, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.